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HAS YOUR BOOKING BEEN AFFECTED BY THE LOCALISED GUIDELINES IN YOUR AREA AND HAVE BEEN TOLD THAT YOU ARE DUE A REFUND?

IF YOU NEED TO ENQUIRE ABOUT A REFUND BECAUSE OF THE ANNOUNCEMENTS THEN PLEASE GET IN TOUCH USING THE CHAT FUNCTION  

HERE AT ROXY LEISURE WE PRIDE OUR SELVES ON OFFERING A FUN ENVIRONMENT FOR OUR CUSTOMERS AND STAFF TO ENJOY.

ALL OF OUR VENUES CLOSE AT 10 PM WITH LAST ORDERS AT 9:30 PM FOR DRINKS AND 9 PM FOR FOOD

IN ORDER TO ENTER ANY OF OUR VENUES YOU WILL NEED TO GIVE YOUR DETAILS FOR TRACK AND TRACE. YOU WILL BE REFUSED ENTRY IF YOU DO NOT. WE HAVE THE NHS TRACK & TRACE APP AND FOR THOSE WHO DO NOT WISH TO DOWNLOAD THAT APP THEN WE HAVE ALTERNATE TRACK AND TRACE OPTIONS

MAX BOOKING SIZE IS 6 PEOPLE AND WE OPERATE TABLE SERVICE ONLY

OUR STAFF WILL BE IN FACE MASKS AND GUESTS ARE ALSO REQUIRED TO WEAR FACE MASKS UNLESS YOU ARE AT ONE OF OUR TABLES EATING OR DRINKING

AS WELL AS FOLLOWING THE GOVERNMENT GUIDELINES WE WILL BE PUTTING EXTRA MEASURES IN PLACE THAT YOU CAN SEE BELOW

WANT TO KNOW MORE?

MANCHESTER LOCALISED GOVERNMENT GUIDELINES

WITH THE NEWS ON JULY 31ST THAT MANCHESTER WENT INTO A LOCALISED LOCKDOWN

WE ARE takING steps to ensure people do not interact with people they do not live with, in line with COVID-19 Secure guidance.

ALL BOOKINGS MADE FOR DEANSGATE NEED TO BE PEOPLE THAT LIVE WITHIN THE SAME HOUSEHOLD UNTIL THE GUIDELINES CHANGE

BOOKINGS THAT ARE ALREADY IN PLACE AND SO DO NOT FIT THESE GUIDELINES CAN  EITHER

– POSTPONE THEIR BOOKING

– BOOK SEPERATE TABLES FOR THEIR GROUP

– GET A REFUND.

(REFUNDS CAN TAKE UP TO 14 DAYS)

MORE INFORMATION ON HOW TO DO THE ABOVE AND REFUND LINKS COMING SHORTLY. PLEASE BARE WITH US

CUSTOMER HEALTH

OUR VENUES CAN ONLY REOPEN IF WE ALL WORK TOGETHER 

We’re asking that all customers stay home if they have had any Covid-19 or flu-like symptoms in the past 14 days to avoid the spread of germs.

Please ensure that you and all members of your group abide by the latest Government guidelines on social distancing at all times.

We will be ENSURING THAT ALL GAMING TABLES/ALLEYS ETC.. AND EQUIPMENT ARE sanitised between each use.

We require all of our customers to sanitise their hands upon entry. We also have hand sanitiser available throughout the VENUES to be used as needed.

EXTRA RESOURCES FOR CUSTOMER SAFETY

We want to make sure our customers feel safe at all times while visiting our VENUE and disposable gloves are available on request.

EXTRA CLEANING PROCEDURES

WE ALREADY HELD HIGH STANDARDS AND WE HAVE MADE THEM HIGHER. 

AS WELL AS THOROUGH CLEANING OF GAMING AREAS AND EQUIPMENT BETWEEN USES WE HAVE ALSO UPPED OUR REGULAR VENUE CLEANING TIMESCALES

OUR TEAMS HEALTH

WE ARE MAKING SURE THAT OUR TEAM MEMBERS ARE HEALTHY AND SAFE TO WORK. 
ALL OF OUR STAFF WILL HAVE ONGOING TRAINING IN MAINTAINING THE HIGHEST CLEANING AND HYGIENE STANDARDS INCLUDING BUT NOT LIMITED TO EMPHASISING FREQUENT AND PROPER HANDWASHING ROUTINES FOR BOTH STAFF AND CUSTOMERS
ALL OF OUR STAFF WILL BE TEMPERATURE CHECKED PRIOR TO THEIR SHIFT STARTING AND WE WILL NOT ALLOW ANY TEAM MEMBER WHO IS SHOWING SIGNS OF ILLNESS TO BE WITHIN THE VENUE AND WE WILL REQUIRE THEM TO ISOLATE AND FOLLOW THE GOVERNMENT GUIDELINES
OUR TEAM WILL BE WEARING RELEVANT PPE WHEN NECESSARY 

WHAT'S CHANGED GAMING WISE?

ALL OF OUR GAMING IS STILL ABLE TO BE BOOKED AS BEFORE INCLUDING NOW, BEER PONG! WHICH IS SOMETHING HAS BEEN ASKED ABOUT FOR SOME TIME
BOWLING LANE BOOKINGS WILL CHANGE A LITTLE. THE MAXIMUM ALLOWED ON A LANE IS 4 PEOPLE. HOWEVER YOU CAN STILL BOOK FOR 6 BUT YOU WILL BE SPLIT ACROSS 2 LANES. THIS IS TO ENSURE THAT THERE IS ROOM ON THE BALL RETURNS FOR ONE INDIVIDUAL BALL EACH.